Privacy Policy

PRIVACY POLICY.

At Motifaith Personal Training & Coaching (referred to as “we”, “our”, “us” and “MPTC”) we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable  Dutch information protection laws.

This Privacy Statement is designed to inform you of our privacy practices that apply to personal information we process for and about our clients, end-users, prospects, and other individuals that visit our websites, social media pages, use our cloud-based application (“Service”) or use one of our other services that redirect you to this Privacy Statement.

Our software provider Virtuagym can act as a controller and processor of your Information. Virtuagym’s flexible white-label web and mobile app technology solution offering a wide array of functionalities in the field of activity tracking, nutrition, mental vitality, progress tracking, coaching, booking, membership management, and billing. Please click here for their privacy policy

Personal data will be stored at any given time only if you receive a product and/or service from Motifaith Personal Training & Coaching or in case you have given your explicit consent. Personal data will be stored by:

 

  • Business Name:                                              Motifaith Personal Training & Coaching
  • Email:                                                               info@motifaith.nl
  • Telephone number:                                        +31 (0) 6 4240 0980
  • Chamber of Commerce Registration:        56849583
  • Contact Person:                                             Serdar Tohumcu

 

Motifaith Personal Training & Coaching is bound by the General Data Protection Regulation (GDPR), keeping customer administration and data management for analysis and marketing purposes. Motifaith Personal Training & Coaching has the duty to carry out its responsibilities under the GDPR. Motifaith Personal Training & Coaching is responsible for all data processing on behalf of Motifaith Personal Training & Coaching, which includes https://motifaith.com.

Motifaith Personal Training & Coaching collects and processes personal data for costumers administration, the general implementation of the agreement, the collection of payments, the customer service, the website, the app, personal marketing and to comply with legal obligations.

The personal data collected by Motifaith Personal Training & Coaching will serve mainly to comply with the agreement relating to the provision of a product and/or service by Motifaith Personal Training & Coaching. If this data is not provided, Motifaith Personal Training & Coaching is unable to fulfil its contractual obligations.

Motifaith Personal Training & Coaching handles your personal data with the utmost care and does everything reasonably possible to store your data in a safe manner. Possible data breaches will be reported to both the Dutch “Data Protection Authority (DPA)” and those whose personal data may have been compromised. In the event of a data breach, Motifaith Personal Training & Coaching will always take appropriate measures to safeguard the integrity of the website.

If you feel that your personal information is used, gained, saved and/or obtained incorrectly, and it is despite numerous requests impossible to delete your information, you can submit a complaint at the Dutch DPA at any time.

Motifaith Personal Training & Coaching stores the following types of personal data:

to implement the agreement for the service provided: your name, gender, date of birth, address, postal code, city, bank/credit card information, telephone number, and email address;
to implement the agreement for the product to be delivered: your name, gender, date of birth, address, postal code, city, order number, bank/credit card information, telephone number, and email address;
to pay and handle invoices: your name, gender, address, postal code, city, order number, an email address;
to request a quotation: your name, gender, date of birth, address, postal code, city, telephone number and/or email address;
to distribute newsletters: your name and email address;
to handle complaints and questions: your name, telephone number and/or email address.
Personal data is never stored for a longer period than is strictly necessary and can be viewed, altered and removed by you at any time. When using pictures or other images showing natural people, Motifaith Personal Training & Coaching will always first ask permission of the person whose picture or image will be used. Viewing, altering and removing (including the right to be permanently removed), and withdrawing your consent can be effected by means of the newsletter or through a clear statement addressed to info@motifaith.nl.

We will remove your personal data:

in relation to the implementation of the agreement: 5 years after termination of the agreement for possible future agreements, unless you have explicitly given permission to store the personal data for a longer period or if the data must be kept for a longer period due to legal regulation or provision;
in relation to payment and handling invoices: 7 years after paying the relevant invoice, in order to fulfil the legal obligation of the Dutch Tax Authorities;
in relation to the request for a quotation: 60 days after sending the obligation-free quotation;
in relation to the newsletter: after cancellation;
in relation to handling complaints and questions: after the satisfactory resolution of the complaint;
To comply in accordance with the agreement, Motifaith Personal Training & Coaching is able to employ a number of external parties who may also have access to your data. In any case, these parties will only store your data for the amount of time required to perform their work. This personal data will under no circumstances be used for any purposes other than the work performed on behalf of Motifaith Personal Training & Coaching unless the people who are involved explicitly have been asked for permission. All external transfers of personal data are subject to data processing agreements.

To comply with the agreement Motifaith Personal Training & Coaching uses an external fulfilment party. Personal data, insofar as it is required to comply with the agreement, will be made available to the fulfilment party.

For the collection of invoices Motifaith, Personal Training & Coaching uses a payment provider. Personal data, insofar as it is required for collecting the invoices, will be made available to the payment provider.

For the processing of payments Motifaith Personal Training & Coaching uses an accountant. Personal data, insofar as it is required for processing the payments, will be made available to the accountant.

For the distribution of its newsletter Motifaith, Personal Training & Coaching uses an email service provider. Personal data, insofar as it is required for the distribution of the newsletter, will be made available to the email service provider.

In case you wish to receive more information about which data is used by the external parties, you can send an email to info@motifaith.nl.

Motifaith Personal Training & Coaching is at liberty to compile a blacklist in relation to personal data of people who have committed a serious infringement of the trust invested in them by Motifaith Personal Training & Coaching. The blacklist will be retained indefinitely and access will only be given to a very limited group of employees of Motifaith Personal Training & Coaching. The blacklist will be stored, also for future deals of Motifaith Personal Training & Coaching. People who fail to meet payments despite repeatedly requested will be included on the blacklist.

What personal data we collect and why we collect it

We may collect your Personal Information as a Client or End-User for multiple purposes, such as the following:

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.